Resilience
A Blog for Modern Communications
Validation Strategies in an Era of Media Skepticism
Gallup data shows media trust is not rebounding.
Communicating When Your Audience is Facing Uncertainty
People think differently when they are anxious and well-intentioned communications can make things worse.
Ethical Guidelines for Public Relations Practitioners Using AI
AI has required us to re-look at new ways to translate PRSA's ethical program into our everyday practice.
Crisis Communication: Adjusting to Mistakes in Real-Time
History teaches us that mistakes are inevitable. How can we use that knowledge in our crisis communication planning?
The Most Survivable Crisis is the One That Didn’t Happen
The easiest crisis to survive is one that didn’t happen.
As Bad As You Think: Research on Confidence
The Gallup research on confidence is as bad as you think. There’s a good chance that your internal stakeholders and external stakeholders don’t have confidence in you. Here are four takeaways and four ideas.
Be Quick. Don’t Hurry.
Did a basketball coach who grew up on an Indiana farm crack the code of being effective and fast?
A Look at the New and Improved PESO Model
The PESO Model from Spin Sucks helped define the modern practice of PR and has now been updated.
Lighthouse or Weathervane?
Bud Light has lost $1.4B from the Dylan Mulvaney partnership and is coming back slower than they expected. Based on current research, how can organizations avoid this fate?
Edelman, Trust, and People Like Me
The Edelman Trust Barometer shows the public is nervous about “innovation” in our society. As communicators, this is our time.
Caravaggio: One of History’s Mad Men
Caravaggio’s art marketed the Catholic Church against Martin Luther. His timeless techniques remain vital to this day.
Is Boeing Learning? Can They Stay the Course?
Boeing is getting improved marks on its communication to external and internal stakeholders. Can the brand be rebuilt?
Rebranding ESG
The term “ESG” is disappearing from earnings calls. Companies have found a better way to tell the story, focusing on benefits to the business enterprise.
Not Your Average Joe
Kroger wants to appeal to your average Joe and not your average Joe. How can strategic communications help?
Insider’s Guide to Building and Protecting Brand Reputation
Reputation management is a term as old as PR is. Whether it is for internal or external stakeholders, the methods we use to use to assure reputation (i.e., trust and affinity) need to be updated for the world we live in.
AI and Reconsidering Luddites
The image of Luddites is being rehabilitated. But are we missing the point?